Product Support Leader, Field & Service Ops

Ohio Cat; Cadiz Township (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental & Vision Insurance

Credit union membership

Life & Disability Insurance

Educational Scholarships

Bonuses

Job summary

Ohio Cat, a division of Ohio Machinery Co., seeks a Product Support Manager to lead location supervisors and oversee service operations across multiple sites, ensuring alignment with budget targets and strong customer relations.

The role focuses on coordinating location services, field service, and administrative duties while driving improvements in customer satisfaction and team performance.

Qualifications

• Must have a high school diploma or equivalent; a two- or four-year degree is preferred.
• Six years of service and parts experience required.
• Six years of managerial responsibility are required.

Responsibilities

• Provide leadership and supervision of location supervisors.
• Oversee location service operations within annual budget projections and maintain customer and employee relations.
• Manage operations across locations, Service Centers, Field Service, and administrative tasks.

Skills

People-oriented

Sales-driven

Customer relations

Budget management

Employee management

Teamwork

Construction equipment knowledge

Education

High school diploma

Bachelor's degree preferred

Job description

Ohio Cat, a division of Ohio Machinery Co., seeks a Product Support Manager to lead location supervisors and oversee service operations across multiple sites, ensuring alignment with budget targets and strong customer relations.

The role focuses on coordinating location services, field service, and administrative duties while driving improvements in customer satisfaction and team performance.