Product Support Engineer, Metrology Systems

Bruker Daltonics; Goleta (CA); On-site; USD 79,000 - 130,000; Full time

Job summary

Bruker Daltonics in Goleta, CA is seeking a Product Support Engineer to provide best-in-class post-sale instrumentation support for Bruker BNano products. You will diagnose instruments, develop efficient solutions, and collaborate with cross-functional teams to maximize instrument uptime and customer satisfaction.

Responsibilities include direct customer interaction, technical escalation with engineering, creating service documentation and training materials, and contributing to DfS and ECO

Qualifications

• PhD or MSc or BSc in a scientific or engineering field with relevant experience.
• Strong analytical capability and problem-solving skills.
• Ability to install, qualify, and train on Bruker BNano instrumentation.

Responsibilities

• Provide best in class post-sale support and diagnostics for Bruker BNano instruments.
• Diagnose instrument issues and develop efficient solution plans.
• Create and maintain service documentation and training materials.
• Lead customer interactions and provide field escalation support.

Skills

Analytical capability

Physics knowledge

Electronics

Mechanics

Control systems

Communication

Training and teaching

Education

PhD or MSc in scientific or engineering field with experience

MSc in scientific/engineering with 3 years experience

BSc in scientific/engineering with 5 years experience

Tools

Oscilloscope

Multimeter

Job description

Bruker Daltonics in Goleta, CA is seeking a Product Support Engineer to provide best-in-class post-sale instrumentation support for Bruker BNano products. You will diagnose instruments, develop efficient solutions, and collaborate with cross-functional teams to maximize instrument uptime and customer satisfaction.

Responsibilities include direct customer interaction, technical escalation with engineering, creating service documentation and training materials, and contributing to DfS and ECO