Field Instrumentation & Post-Sales Support Engineer

Bruker; Santa Barbara (CA); On-site; USD 79,000 - 130,000; Full time

Job summary

Bruker is seeking a Product Support Engineer in Santa Barbara to provide expert post-sale support for Bruker Nano instruments. You will diagnose and resolve electro-mechanical hardware and software issues, maintaining instrument performance and maximizing customer productivity.

The role requires deep technical knowledge, the ability to work with customers directly, and collaboration with cross-functional teams to ensure best-in-class service across the PLC and NPI processes.

Qualifications

• PhD in scientific or engineering field, or Master's with 3 years relevant experience, or Bachelor's with 5 years relevant experience.

Responsibilities

• Provide best in class post-sale support and drive continuous improvement of the customer experience.
• Own analysis and service deliverables for instrument groups and modules across PLC/NPI.
• Install, diagnose, fix, and support Bruker BNS instruments; collaborate with cross-functional teams.

Skills

Customer focus

Analytical skills

Electronics

Mechanics

Education

PhD in science/engineering

MS/BS with relevant experience

Job description

Bruker is seeking a Product Support Engineer in Santa Barbara to provide expert post-sale support for Bruker Nano instruments. You will diagnose and resolve electro-mechanical hardware and software issues, maintaining instrument performance and maximizing customer productivity.

The role requires deep technical knowledge, the ability to work with customers directly, and collaboration with cross-functional teams to ensure best-in-class service across the PLC and NPI processes.