Product Support Engineer III (Deployable)

Sierra Nevada Corporation; Hagerstown (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

A leading aerospace and defense organization in Maryland seeks a Product Support Engineer III. This role involves providing technical support and troubleshooting for complex systems. Candidates should have strong communication skills, hands-on experience with wireless networks, and a Secret U.S. Security Clearance. A Bachelor's degree is preferred but not mandatory. Join a mission-focused team delivering innovative solutions.

Qualifications

• 6+ years of related experience or higher education may substitute.
• An active Secret U.S. Security Clearance is required.
• Willing to deploy on a 90/30 deployment schedule.

Responsibilities

• Provide technical support and troubleshooting for products.
• Assess customer needs and determine technical solutions.
• Perform product installation, testing, and defect correction.

Skills

Communication skills

Troubleshooting skills

Hands-on experience with wireless networks

Education

High school diploma or GED equivalent

Bachelor's degree in a related field

Tools

Personal computers

Job description

Join to apply for the Product Support Engineer III (Deployable) role at Sierra Nevada Corporation.

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer III, you will be using your skills and hands‑on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. Your technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.

The Mission Solutions and Technologies (MST) business area provides affordable, turn‑key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Qualifications You Must Have

• High school diploma or GED equivalent, and typically 6 or more years of related experience
• Higher education may substitute for relevant experience
• Hands‑on experience with wireless networks, tactical communications and personal computers
• Communication and customer interface skills
• Thorough understanding of system‑level maintenance of networks and communications systems
• Willing to deploy on approximately a 90/30 deployment schedule
• An active Secret U.S. Security Clearance is required

Qualifications We Prefer

• Bachelor's degree in a related field of study
• Working knowledge of operating military units and logistics
• Familiarity with the network and integration of traditional communications systems and sensors
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
• Experience with RF, vehicle installation and maintenance procedures
• Background in the Aerospace and Defense Industry, Government, or U.S. Military
• Leadership experience in the military or civilian organization

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Important Notice

This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non‑U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission‑focused, thrive in collaborative environments, and want to make our country stronger with state‑of‑the‑art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.