Product Services Manager — Customer Experience Leader

Marvin-62abfd9; Warroad (MN); On-site; USD 89,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) matching plan

Profit sharing

Relocation benefit package

Job summary

Marvin is seeking a Product Services Manager in Warroad, MN to lead a team focused on solving complex product and service challenges while ensuring an exceptional customer experience.

You will guide strategic issue resolution, drive high-impact projects, and partner with Quality, R&D, and Sales to improve the customer journey. Relocation benefits and a strong, supportive culture are offered.

Qualifications

• A bachelor's degree in a related field and leadership experience within customer service, product support, or technical service.
• Experience resolving complex product or service issues in a manufacturing, building products, or similar environment.
• A proven ability to lead cross-functional initiatives and drive results through collaboration and process improvement.

Responsibilities

• Lead and develop a team of Product Services specialists, empowering them to confidently resolve complex customer and product-related challenges.
• Oversee high-impact service situations, balancing customer satisfaction, business priorities, and long-term risk management.
• Partner closely with Quality, R&D, Sales, and other teams to identify trends, influence solutions, and improve the customer experience.
• Drive continuous improvement initiatives that strengthen processes, service strategies, and team effectiveness.
• Champion Marvin's values by fostering collaboration, accountability, and a customer-first mindset across the organization.

Skills

Leadership experience

Cross-functional collaboration

Customer-centric mindset

Problem solving

Education

Bachelor's degree in a related field

Job description

Marvin is seeking a Product Services Manager in Warroad, MN to lead a team focused on solving complex product and service challenges while ensuring an exceptional customer experience.

You will guide strategic issue resolution, drive high-impact projects, and partner with Quality, R&D, and Sales to improve the customer journey. Relocation benefits and a strong, supportive culture are offered.