Product Support Specialist - Relocate to Warroad, MN

Marvin; Warroad (MN); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

$300 annual wellbeing account

Better Living Day

Annual profit sharing

Volunteer opportunities

Support during personal hardships

Job summary

Marvin is seeking a Product Support Specialist in Warroad, MN, to provide customers with support on product options and specifications. In this role, you'll solve unique challenges while collaborating with various teams.

We require 1-2 years of experience in a related field, a solution-oriented mindset, and comfort using Microsoft Office and AutoCAD. Enjoy benefits such as a $1,500 sign-on bonus and annual profit sharing!

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex challenges using creative problem-solving.

Skills

Customer service

Problem-solving

Technical curiosity

Collaboration

Education

Associate degree in a related field

Tools

AutoCAD

Microsoft Office

Job description

Job Overview

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign‑on bonus when you join our team!

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and more – in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex and unique challenges using creative and practical problem‑solving
• Partner cross‑functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental accuracy, responsiveness, and service quality goals

You're a good fit if you have (or if you can)

• 1-2 years of experience in estimating, drafting, construction, or a related discipline
• Comfort using Microsoft Office products
• Ability to learn AutoCAD through provided training
• Collaboration skills paired with sound judgment in a business environment

Also want to make sure you have

• Associate degree in a related field preferred
• Technical curiosity and the ability to learn product systems quickly
• Ability to self‑manage priorities, timelines, and details
• A solution‑oriented mindset and comfort navigating ambiguity

Benefits

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Compensation

$22.00 - $26.00 per hour, pay based on experience

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].