Product Sales Support Specialist (Food Service)

US Foods, Inc.; Aurora (IL); On-site; USD 37,000 - 58,000; Full time

Job summary

US Foods, Inc. is seeking a Product Sales Support Administrator in Aurora, IL. The role supports division sales by resolving TM/DSM and major account inquiries, acting as the liaison between sales teams, DCs, Buyers, and category management. Strong product knowledge, multitasking, and system fluency are essential.

Typical schedule is Monday–Friday, 7:30 AM–4:30 PM in Aurora, IL. The base hourly rate starts at $28, with a broader stated range for compensation depending on experience.

Qualifications

• Must have strong Microsoft Word and Excel proficiency.
• Highly organized with strong written and oral communication.
• External and internal customer service focus with urgency.

Responsibilities

• Act as central point of contact for internal sales inquiries (product, availability, scheduling).
• Resolve questions via phone, email, or other means, escalating when needed.
• Become SME in US Foods systems and tools (Prism, SmartDock, PIM/EPS).
• Process sample requests and manage product availability and substitutions.
• Maintain knowledge of product information, delivery schedules, and broker contacts.
• Prioritize requests based on urgency and status; address and follow up.
• Develop broker and vendor contacts to address sales inquiries.
• Help manage Beverage & Chemical Equipment services for the Area.
• Place equipment orders with vendors; monitor performance against metrics.

Skills

Office Suite

Organizational skills

Analytical skills

Written and verbal communication

Education

College degree or equivalent

Tools

Prism

SmartDock

PIM/EPS

Job description

US Foods, Inc. is seeking a Product Sales Support Administrator in Aurora, IL. The role supports division sales by resolving TM/DSM and major account inquiries, acting as the liaison between sales teams, DCs, Buyers, and category management. Strong product knowledge, multitasking, and system fluency are essential.

Typical schedule is Monday–Friday, 7:30 AM–4:30 PM in Aurora, IL. The base hourly rate starts at $28, with a broader stated range for compensation depending on experience.