Product Sales Support Specialist – Aurora, IL

Smart Foodservice Stores; Aurora (IL); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Disability benefits

Employee stock purchase plan

Life insurance

Job summary

Smart Foodservice Stores is seeking a proactive Sales Support Administrator in Aurora, IL, to act as the key liaison for internal sales inquiries, manage product availability and scheduling, and support Territory Managers with timely information.

The role requires a college degree or equivalent experience in distribution or food service supply chain, plus 2+ years in purchasing, merchandising, or customer service. Proficiency in MS Office and strong communication are essential.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• PRISM skills preferred.
• Must be proficient in Microsoft Office, especially Word and Excel; highly organized and communications-focused.

Responsibilities

• Act as the central point of contact for internal sales inquiries across product, specifications, availability, scheduling, and substitutions.
• Resolve customer and internal sales questions promptly by phone, email, text, or escalation when needed.
• Become subject matter expert in US Foods systems and tools (PRISM, SmartDock, PIM/EPS) to answer inquiries quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedules, substitutes, and broker contacts.

Skills

Microsoft Office

Communication

Analytical skills

External and internal customer service

Education

College degree or equivalent

Tools

PRISM

SmartDock

PIM/EPS

Job description

Smart Foodservice Stores is seeking a proactive Sales Support Administrator in Aurora, IL, to act as the key liaison for internal sales inquiries, manage product availability and scheduling, and support Territory Managers with timely information.

The role requires a college degree or equivalent experience in distribution or food service supply chain, plus 2+ years in purchasing, merchandising, or customer service. Proficiency in MS Office and strong communication are essential.