Product Sales Support Specialist

US Foods, Inc.; Austin (TX); Presencial; USD 33 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Disability benefits

Employee stock purchase plan

Life insurance

Resumo da oferta

US Foods, Inc. is hiring a Product Sales Support Administrator in the Austin area. The role serves as the main contact for internal sales inquiries, resolves questions, and develops expertise in US Foods systems such as Prism, SmartDock, and PIM/EPS.

You will support product availability, scheduling, samples, and substitutions while prioritizing urgent requests and maintaining strong vendor relationships. A 2+ year background in purchasing, merchandising, or customer service is expected.

Qualificações

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• PRISM skills preferred.
• Proficient in Microsoft Office, especially Word and Excel.
• Extremely organized, analytical with strong written and verbal communication.
• Customer service oriented (internal and external).
• Ability to research, escalate and follow up with urgency including input from internal resources.

Responsabilidades

• Act as central contact for internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions by phone, email, text, or other means; escalate as needed.
• Become subject matter expert in US Foods systems and tools (e.g., Prism, SmartDock, PIM/EPS).
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedules, broker contacts, line info, substitutions.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts and use internal resources to address sales inquiries.
• Develop product category knowledge to suggest substitutes when necessary.

Conhecimentos

Microsoft Office

Customer service

Analytical

Formação académica

College degree or equivalent distribution or food service supply chain experience

Ferramentas

PRISM

SmartDock

PIM/EPS

Descrição da oferta de emprego

US Foods, Inc. is hiring a Product Sales Support Administrator in the Austin area. The role serves as the main contact for internal sales inquiries, resolves questions, and develops expertise in US Foods systems such as Prism, SmartDock, and PIM/EPS.

You will support product availability, scheduling, samples, and substitutions while prioritizing urgent requests and maintaining strong vendor relationships. A 2+ year background in purchasing, merchandising, or customer service is expected.