Product Sales Support Admin

Smart Foodservice Stores; Aurora (IL); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Disability benefits

Employee stock purchase plan

Life insurance

Job summary

Smart Foodservice Stores is seeking a proactive Sales Support Administrator in Aurora, IL, to act as the key liaison for internal sales inquiries, manage product availability and scheduling, and support Territory Managers with timely information.

The role requires a college degree or equivalent experience in distribution or food service supply chain, plus 2+ years in purchasing, merchandising, or customer service. Proficiency in MS Office and strong communication are essential.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• PRISM skills preferred.
• Must be proficient in Microsoft Office, especially Word and Excel; highly organized and communications-focused.

Responsibilities

• Act as the central point of contact for internal sales inquiries across product, specifications, availability, scheduling, and substitutions.
• Resolve customer and internal sales questions promptly by phone, email, text, or escalation when needed.
• Become subject matter expert in US Foods systems and tools (PRISM, SmartDock, PIM/EPS) to answer inquiries quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedules, substitutes, and broker contacts.

Skills

Microsoft Office

Communication

Analytical skills

External and internal customer service

Education

College degree or equivalent

Tools

PRISM

SmartDock

PIM/EPS

Job description

BASIC PURPOSE

Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

Schedule & Location

Monday- Friday I 7:30AM- 4:30PM | Aurora, IL.

Our Product Sales Support Administrators start at $28 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers.
• Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute product when necessary.
• Manage Beverage & Chemical Equipment services and requests for the Area.
• Place equipment orders with vendors.
• Track and monitor sales for performance against established metrics to assure usage is to par levels, taking corrective measures where needed.
• Identify areas for potential beverage and chemical growth and analyze impact of proposed equipment changes.
• Ability to communicate clearly and professionally, both verbally and in writing.

SUPERVISION

None

QUALIFICATIONS

• Education/Training: College degree or equivalent distribution or food service supply chain experience required.
• Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.
• Knowledge/Skills/Abilities : Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, elevate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.
• Physical Requirements: NA

About US FOODS®

Click here to learn more!

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $27.48 and $45.79.

As applicable, this role may also receive overtime compensation.

Benefits

• Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Salary

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $27 - $42

EOE Statement

EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status