Product Support Specialist (Food Service)

US Foods, Inc.; Salem (VA); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Résumé du poste

US Foods, Inc. is seeking a Product Support Specialist who will serve as a key resource for internal teams, Territory Managers, and customers.

The role focuses on fast, accurate responses to product availability, specifications, scheduling, and substitutions while leveraging systems like Prism, SmartDock, and PIM/EPS. In this role you will prioritize urgent requests, maintain knowledge bases, and develop broker contacts to address inquiries independently.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience, preferably in a foodservice distribution environment.
• PRISM skills preferred.

Responsabilités

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers.
• Develop and maintain current knowledge and resources to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge to suggest substitute product when necessary.

Connaissances

MS Office (Word, Excel)

Analytical

Written/oral communication

Customer service

Formation

College degree or equivalent distribution or food service supply chain experience

Outils

PRISM

SmartDock

PIM/EPS

Description du poste

US Foods, Inc. is seeking a Product Support Specialist who will serve as a key resource for internal teams, Territory Managers, and customers.

The role focuses on fast, accurate responses to product availability, specifications, scheduling, and substitutions while leveraging systems like Prism, SmartDock, and PIM/EPS. In this role you will prioritize urgent requests, maintain knowledge bases, and develop broker contacts to address inquiries independently.