Product Sales Support Admin

US Foods; Cleveland (OH); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Disability insurance

Stock purchase plan

Job summary

US Foods, Inc. in Cleveland is seeking a service-oriented professional to support division sales by handling inquiries from Territory Managers and account teams, leveraging systems like Prism, SmartDock and PIM/EPS.

You will resolve questions efficiently, coordinating with division resources and external vendors as needed. The role emphasizes strong organization, timely communication, and close collaboration with purchasing and category management to ensure product availability and accurate

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
• PRISM skills preferred.
• Proficient in Microsoft Office (Word & Excel); highly organized with strong written and oral communication skills.

Responsibilities

• Serve as central contact for internal sales inquiries related to product, availability, scheduling and substitutions.
• Resolve customer and internal sales questions via phone, email, text or escalation as needed.
• Become subject matter expert in US Foods systems and tools (PRISM, SmartDock, PIM/EPS).
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedules, brokers, line info and substitutions.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts to address inquiries.
• Grow product category knowledge to suggest substitutes when necessary.

Skills

Customer service

Communication

Microsoft Office

Organization

Education

College degree

Tools

PRISM

Excel

Word

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE

Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

JOIN THE US FOODS TEAM!

Ready to build a career with a company that’s leading the foodservice industry?

$28/hourly. Weekly Pay.

Essential Duties And Responsibilities

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers
• Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

Qualifications

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, elevate and follow up on inquiries with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements: NA

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $24 - $37

• EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***