Product & Sales Support Specialist

US Foods, Inc.; United States; Vor Ort; USD 33.000 - 51.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Paid time off

Disability insurance

Employee stock purchase plan

Life insurance

Zusammenfassung

US Foods, Inc. is seeking a customer-service focused specialist to support division sales by handling inquiries from Territory Managers and account teams.

You will coordinate with DCs, Buyers, and Category Management, using Prism, SmartDock, and PIM/EPS to resolve questions quickly. Role requires a college degree or equivalent distribution experience, strong Microsoft Office skills, and excellent written and verbal communication.

Qualifikationen

• College degree or equivalent distribution/food service supply chain experience.
• Must have proficient Microsoft Office skills.

Aufgaben

• Act as central point of contact for internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions promptly via phone, email, or text, escalating when needed.
• Become subject matter expert in US Foods systems and tools to answer inquiries quickly (Prism, SmartDock, PIM/EPS).
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge of product availability, delivery schedule, broker contact and line information, and substitutions.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts to address sales inquiries.
• Develop product category knowledge to suggest substitutes when appropriate.

Kenntnisse

Microsoft Office

Written communication

Organizational skills

Customer service

Interpersonal skills

Ausbildung

College degree

Tools

Prism

SmartDock

PIM/EPS

Jobbeschreibung

US Foods, Inc. is seeking a customer-service focused specialist to support division sales by handling inquiries from Territory Managers and account teams.

You will coordinate with DCs, Buyers, and Category Management, using Prism, SmartDock, and PIM/EPS to resolve questions quickly. Role requires a college degree or equivalent distribution experience, strong Microsoft Office skills, and excellent written and verbal communication.