Product Sales Support Specialist

US Foods, Inc.; Cleveland (OH); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Disability insurance

Stock purchase plan

Job summary

US Foods, Inc. in Cleveland is seeking a service-oriented professional to support division sales by handling inquiries from Territory Managers and account teams, leveraging systems like Prism, SmartDock and PIM/EPS.

You will resolve questions efficiently, coordinating with division resources and external vendors as needed. The role emphasizes strong organization, timely communication, and close collaboration with purchasing and category management to ensure product availability and accurate

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
• PRISM skills preferred.
• Proficient in Microsoft Office (Word & Excel); highly organized with strong written and oral communication skills.

Responsibilities

• Serve as central contact for internal sales inquiries related to product, availability, scheduling and substitutions.
• Resolve customer and internal sales questions via phone, email, text or escalation as needed.
• Become subject matter expert in US Foods systems and tools (PRISM, SmartDock, PIM/EPS).
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedules, brokers, line info and substitutions.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts to address inquiries.
• Grow product category knowledge to suggest substitutes when necessary.

Skills

Customer service

Communication

Microsoft Office

Organization

Education

College degree

Tools

PRISM

Excel

Word

Job description

US Foods, Inc. in Cleveland is seeking a service-oriented professional to support division sales by handling inquiries from Territory Managers and account teams, leveraging systems like Prism, SmartDock and PIM/EPS.

You will resolve questions efficiently, coordinating with division resources and external vendors as needed. The role emphasizes strong organization, timely communication, and close collaboration with purchasing and category management to ensure product availability and accurate