Product Reliability Specialist: Drive Defect Analysis & Action

Sculptmydream; Parsippany-Troy Hills (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Discretionary bonus

401(k) with employer match

Job summary

Canfield Imaging Systems in Parsippany, NJ is seeking a Product Reliability Specialist to bridge customers and the engineering team, analyzing defective products to prevent recurrence.

You will manage, document, and communicate findings from investigations, coordinate corrective actions, and contribute to monthly KPI reviews while staying organized in a fast-paced environment.

Strong verbal and written communication, attention to detail, and knowledge of quality systems are essential.

Qualifications

• Associate’s degree in technical discipline or equivalent combination of education and experience.
• Expert skills with Microsoft Office.
• Strong communication skills, both verbal and written, with the ability to document technical information.
• Understanding of quality systems.
• Proficient at analytical problem solving.

Responsibilities

• Manages, assigns, and allocates returned merchandise authorizations to appropriate teams for investigation and/or repair.
• Collects, analyzes, and documents findings from investigation.
• Communicates findings to stakeholders for review and prioritization.
• Prescribe action plans based on communication from stakeholders and project management completion of action plans.
• Assists in creating engineering change orders.
• Responsible for providing documentation for corrective and preventive action initiation, aiding in project management of closure.
• Complete trend analysis of failures for monthly key performance indicators, ensuring that failure rate meets defined goals.
• Compiling and analyzing failures for bi-annual management reviews.
• Documenting defects, failures, results within defect tracker database.
• Laise with vendors if defective components are found and communicate technical information to customers in a professional manner

Skills

Microsoft Office

Communication skills

Quality systems

Analytical problem solving

Education

Associate's degree in technical discipline

Job description

Canfield Imaging Systems in Parsippany, NJ is seeking a Product Reliability Specialist to bridge customers and the engineering team, analyzing defective products to prevent recurrence.

You will manage, document, and communicate findings from investigations, coordinate corrective actions, and contribute to monthly KPI reviews while staying organized in a fast-paced environment.

Strong verbal and written communication, attention to detail, and knowledge of quality systems are essential.