Product Reliability & Quality Improvement Specialist

Canfield; Parsippany-Troy Hills (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Job summary

Canfield Imaging Systems is seeking a Product Reliability Specialist to bridge customers and engineering, analyzing defective products to prevent future issues. The candidate will organize data, document findings, and drive corrective actions in a fast-paced environment.

Responsibilities include handling returned authorizations, trend analysis for KPIs, and preparing engineering change orders. Strong communication and quality systems understanding are essential for success in this role.

Qualifications

• Associate’s degree in a technical field or equivalent experience.
• Expert skills with Microsoft Office.
• Strong communication skills, both verbal and written, with the ability to document technical information.
• Understanding of quality systems.
• Proficient at analytical problem solving.

Responsibilities

• Manages, assigns, and allocates returned merchandise authorizations to appropriate teams for investigation and/or repair.
• Collects, analyzes, and documents findings from investigation.
• Communicates findings to stakeholders for review and prioritization.
• Prescribe action plans based on communication from stakeholders and project management completion of action plans.
• Assists in creating engineering change orders.
• Responsible for providing documentation for corrective and preventive action initiation, aiding in project management of closure.
• Complete trend analysis of failures for monthly key performance indicators, ensuring that failure rate meets defined goals.
• Compiling and analyzing failures for bi-annual management reviews.
• Documenting defects, failures, results within defect tracker database.
• Liaise with vendors if defective components are found and communicate technical information to customers in a professional manner.

Skills

Microsoft Office

Communication

Quality systems

Analytical problem solving

Education

Associate’s degree in technical discipline

Job description

Canfield Imaging Systems is seeking a Product Reliability Specialist to bridge customers and engineering, analyzing defective products to prevent future issues. The candidate will organize data, document findings, and drive corrective actions in a fast-paced environment.

Responsibilities include handling returned authorizations, trend analysis for KPIs, and preparing engineering change orders. Strong communication and quality systems understanding are essential for success in this role.