Product Performance Dispatch Coordinator

Western States Equipment; Meridian (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 3 weeks

Health insurance

Wellness dollars

401k with match

Educational reimbursements

Tool loans

Employee Assistance Program

Parental leave

Care Leave

Job summary

Western States Equipment seeks a Product Performance Dispatcher to join our Client Contract team. You will coordinate scheduling for service calls within the CVA, dispatch technicians, and ensure clear communication with clients to support product improvement efforts.

You will manage daily schedules, liaise with field technicians, and maintain accurate records of service activities while upholding safety and quality standards across our territory.

Qualifications

• Proof of high school diploma or GED.
• Minimum of two years comparable office experience.
• Minimum of one-year heavy equipment industry experience.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Assists in scheduling Lube and Product Improvement technicians for services and service letters, including calling the client and verifying essential information of the repair and established timelines.
• Keeps schedule up to date for all techs and Client contract employees to ensure all parties are in the loop.
• Schedules trucks for routine maintenance.
• Provides feedback to Client Contract Supervisor to aid with technician evaluations.
• Provides administrative support as assigned by Client Contract Supervisor.
• Performs multiple functions in timely processing of service calls from opening, adding segments, resolving discrepancies, and closing.
• Generates daily service call reports to assist in work order last date of labor management.

Skills

Communication skills

Scheduling

Customer service

Microsoft Office

English proficiency

Education

High School Diploma or GED

1 year heavy equipment industry experience

Tools

Microsoft Office

Job description

Western States Equipment seeks a Product Performance Dispatcher to join our Client Contract team. You will coordinate scheduling for service calls within the CVA, dispatch technicians, and ensure clear communication with clients to support product improvement efforts.

You will manage daily schedules, liaise with field technicians, and maintain accurate records of service activities while upholding safety and quality standards across our territory.