Dispatcher

LHH; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

LHH is seeking a highly organized Dispatcher in Jacksonville, FL to coordinate daily service operations, schedule technicians and drivers, and ensure timely communication between customers and field personnel. This role emphasizes prioritization and problem-solving in a fast-paced environment, with a focus on accurate records and streamlined workflows.

The ideal candidate will monitor routes, collaborate with operations and customer service, and resolve scheduling conflicts to improve service

Qualifications

• High school diploma or equivalent required.
• 2+ years of dispatching, scheduling, logistics, transportation, or service coordination experience preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Schedule and dispatch technicians, drivers, or service personnel based on customer needs, location, and priority.
• Monitor daily routes and schedules to maximize efficiency and on-time service.
• Communicate with customers regarding appointment times, service updates, and scheduling changes.
• Coordinate with field personnel to address delays, emergencies, or changes throughout the day.
• Maintain accurate scheduling, dispatch, and customer records within company systems.
• Prioritize urgent service requests while balancing existing schedules.
• Track job progress from dispatch through completion and ensure all work orders are closed accurately.
• Work closely with operations, customer service, sales, and management to resolve scheduling conflicts and improve workflow.
• Prepare daily reports and provide updates on technician productivity and service completion.
• Assist with administrative duties including filing, documentation, and data entry as needed.

Skills

Organizational skills

Multitasking

Communication

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are seeking a highly organized and customer-focused Dispatcher to coordinate daily service operations, schedule technicians and drivers, and ensure timely communication between customers and field personnel. This individual will play a critical role in maintaining efficient operations by managing schedules, prioritizing service requests, and resolving logistical challenges in a fast-paced environment.

Key Responsibilities

• Schedule and dispatch technicians, drivers, or service personnel based on customer needs, location, and priority.
• Monitor daily routes and schedules to maximize efficiency and on-time service.
• Communicate with customers regarding appointment times, service updates, and scheduling changes.
• Coordinate with field personnel to address delays, emergencies, or changes throughout the day.
• Maintain accurate scheduling, dispatch, and customer records within company systems.
• Prioritize urgent service requests while balancing existing schedules.
• Track job progress from dispatch through completion and ensure all work orders are closed accurately.
• Work closely with operations, customer service, sales, and management to resolve scheduling conflicts and improve workflow.
• Prepare daily reports and provide updates on technician productivity and service completion.
• Assist with administrative duties including filing, documentation, and data entry as needed.

Qualifications

• High school diploma or equivalent required.
• 2+ years of dispatching, scheduling, logistics, transportation, or service coordination experience preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).