Dispatcher / Production CSR

SERVPRO Team Greenway; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

SERVPRO Team Greenway in Knoxville, TN is seeking a Dispatch Coordinator to assist in scheduling teams for customer service needs. The ideal candidate will have at least 2 years of customer service experience and strong organizational skills.

This role involves dispatching restoration teams, maintaining scheduling software, and handling incoming calls. If you thrive in a fast-paced environment and can multitask effectively, we want to hear from you!

Qualifications

• Minimum 2 years of customer service or office-related experience.
• Prior dispatch experience preferred.
• Detail-oriented with ability to multitask.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads.
• Maintain scheduling software for team routing.
• Perform detailed and accurate data entry.
• Answer incoming calls about services and projects.
• Collaborate with other departments as needed.

Skills

Customer service skills

Organizational skills

Multitasking

Knowledge of computer applications

Education

High school diploma/GED

Job description

As the Dispatch Coordinator you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.