Product Support Inventory Specialist

Arrow International Inc; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Arrow International Inc in Cleveland, OH seeks a Product Support Inventory Specialist to manage and maintain optimal inventory levels, support operational efficiency, and liaise between customer service and purchasing. The role includes performing inventory counts, reconciling discrepancies, and ensuring compliance with safety and quality standards. Candidates should demonstrate strong organizational skills and attention to detail, with experience in data analysis and inventory management systems. Join a growing team focused on engaging talent and delivering exceptional products.

Qualifications

• Strong focus on accuracy and organization in inventory management.
• Ability to analyze data and trends to make informed decisions.
• Experience in performing regular inventory counts and reconciliations.

Responsibilities

• Monitor and maintain current inventory levels.
• Support demand planning and inventory optimization.
• Perform regular physical counts of inventory and reconcile discrepancies.
• Coordinate with warehouse staff for inventory distribution.

Skills

Inventory management

Data analysis

Organizational skills

Attention to detail

Problem-solving

Tools

Inventory management systems

Job description

Product Support Inventory Specialist

Cleveland, OH Product Support

Arrow International is the world’s largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world‑class, state‑of‑the‑art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Overview

The Product Support Inventory Specialist plays a critical role in managing and maintaining optimal inventory levels to support efficient operations. This position acts as a key liaison between customer service and purchasing, ensuring timely procurement and accurate tracking of inventory. Responsibilities include performing regular inventory counts, reconciling discrepancies, receiving, and labeling incoming goods, and coordinating with warehouse teams for effective stocking and distribution. The specialist also monitors inventory data, generates reports for management, and helps establish inventory controls such as minimum and maximum stock levels. A strong focus on accuracy, organization, and adherence to safety and quality standards is essential in this role.

Key Responsibilities

• Monitor and maintain current inventory levels, acts as a liaison in the purchase process between customer service and purchasing.
• Support the company’s S&OP process by contributing to accurate demand planning, forecasting, and inventory optimization.
• Perform regular physical counts of inventory and reconcile discrepancies.
• Develop and maintain parts planning strategies to align supply with customer and production demands.
• Analyze inventory trends and interpret data to recommend adjustments to stock levels and replenishment cycles.
• Update inventory records and reports in inventory management systems.
• Receive, label, and store incoming goods properly and ensure they are recorded accurately.
• Coordinate with warehouse staff to ensure efficient stocking and distribution of inventory.
• Investigate and resolve inventory issues such as overstock, shortages, or damaged items.
• Assist with cycle counts and full physical inventory audits.
• Generate and analyze inventory reports for management review.
• Sets and maintains min/max levels of department inventory.
• Ensure compliance with safety, quality, and company standards in all inventory processes.