Product Support Administrator

Arrow International, Inc.; Cleveland (OH); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Arrow International, Inc., the world’s leading maker of charitable gaming products, is seeking a Product Support Administrator to enter customer orders accurately into AS400 and related systems. You will coordinate with sales, shipping, and production to resolve issues and ensure on-time delivery while maintaining data integrity.

Ideal candidates have 1–3 years of data entry or customer service experience, strong Excel skills, and familiarity with order management platforms such as AS400 and

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• 1–3 years of experience in order entry, data entry, or customer service.
• Proficiency with Microsoft Office, especially Excel, and order management software.

Responsibilities

• Accurately enter customer orders into AS400 and related systems.
• Review orders for accuracy, completeness, and pricing.
• Communicate with customers, sales reps, and internal departments to resolve issues.
• Monitor and update orders / lease status in the system.
• Maintain digital and/or physical order records.
• Respond to inquiries regarding order status, delivery dates, and backorders.
• Collaborate with shipping, inventory, and production teams to ensure timely fulfillment.
• Process ROs according to Arrow's return policy for distributors and customers using Salesforce.
• Maintain data integrity and confidentiality; meet processing deadlines.

Skills

Order entry

Data entry

Customer service

Excel

Attention to detail

Communication skills

Education

High school diploma

Associate/Bachelor’s degree a plus

Tools

AS400

SAP

NetSuite

Oracle

Salesforce

Job description

Description

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Job Summary:

The Product Support Administrator is responsible for accurately entering customer orders into the company’s system in a timely and efficient manner. This position requires attention to detail, strong communication skills, and the ability to work under pressure while maintaining a high level of accuracy. The role may also include verifying order information, manage order changes, and coordinate with internal departments to ensure customer satisfaction.

Requirements

Requirements

Key Responsibilities:

• Accurately enter customer orders into AS400 and Lansa Systems
• Review orders for accuracy, completeness, and pricing
• Communicate with customers, sales reps, and internal departments to resolve any order-related issues
• Monitor and update orders / lease status in the system
• Maintain digital and/or physical order records
• Respond to inquiries regarding order status, delivery dates, and backorders
• Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment
• Process ROs according to Arrows return Policy for distributors, field engineers and external customers using salesforce.
• Maintain a high level of data integrity and confidentiality
• Meet daily, weekly, and monthly order processing deadlines

Requirements:

• High school diploma or equivalent; Associate’s or Bachelor’s degree a plus
• 1–3 years of experience in order entry, data entry, or customer service
• Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle, etc.)
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience with AS400 systems or salesforce platforms is preferred

Preferred Qualifications:

• Prior experience in manufacturing, distribution, or e-commerce industries
• Familiarity with inventory and supply chain processes
• Basic understanding of invoicing, shipping, and customer service workflows

Working Conditions:

• Office-based environment or hybrid (depending on company policy)
• Standard business hours, with occasional overtime during peak periods

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

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