ERP Order & Customer Care Specialist

Applied Medical Technology; Cleveland (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

Applied Medical Technology in Cleveland, OH is seeking a Customer Service Representative to process orders, provide product information, and handle customer inquiries.

The role emphasizes accurate data entry into ERP (Microsoft Dynamics), maintaining communication with customers, and resolving issues promptly.

Candidates should have strong communication skills, ability to work independently, and be proficient with office software; prior ERP experience is a plus.

Qualifications

• Proficient communication, organization, and computer skills.
• Ability to work independently and be detail oriented.
• Experience with ERP systems (Microsoft Dynamics) is a plus.

Responsibilities

• Process orders and enter sales orders into ERP (Microsoft Dynamics).
• Provide information about products and services and handle inquiries.
• Handle customer complaints and ensure timely resolution and follow-up.

Job description

Applied Medical Technology in Cleveland, OH is seeking a Customer Service Representative to process orders, provide product information, and handle customer inquiries.

The role emphasizes accurate data entry into ERP (Microsoft Dynamics), maintaining communication with customers, and resolving issues promptly.

Candidates should have strong communication skills, ability to work independently, and be proficient with office software; prior ERP experience is a plus.