Product Ops Lead: Launch, AI Workflows & Customer Impact

Ramp; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is hiring for a Product Operations role focused on building and running the operating systems that power Juno-like shipping reliability and customer support as we scale. You’ll convert product decisions into clear operating plans, coordinate testing and launch readiness, and ensure timely communication of changes.

You will partner with product and engineering to surface gaps, manage dependencies, and keep commitments.

Qualifications

• 3+ years of experience in product operations, program management, customer experience, technical support, consulting, or another customer-facing analytical role in a fast-moving software company.
• Highly process-oriented; can turn ambiguous cross-functional work into clear owners, milestones, decisions, and next steps.
• Active use of AI to get real work done and demonstrable automation or analysis.
• Ability to use qualitative feedback and data to identify patterns and root causes.
• Clear, precise written communication that avoids jargon while explaining technical changes.

Responsibilities

• Provide holistic support across the launch lifecycle: program management, customer testing, launch readiness, change management, and post-launch iteration.
• Maintain Linear as a reliable operating system for projects, milestones, dependencies, and decisions.
• Serve as first line of defense for product-related customer issues via email and chat; manage escalations.
• Be the voice of the customer in product decisions; translate feedback into actionable recommendations.
• Build AI-powered workflows and self-service experiences to improve operations and support.

Skills

3+ years experience

Process-oriented

AI automation

Customer-centric communication

Ownership mindset

APIs & Integrations

Data Analysis

Tools

APIs & Integrations

Data Analysis

Job description

Ramp is hiring for a Product Operations role focused on building and running the operating systems that power Juno-like shipping reliability and customer support as we scale. You’ll convert product decisions into clear operating plans, coordinate testing and launch readiness, and ensure timely communication of changes.

You will partner with product and engineering to surface gaps, manage dependencies, and keep commitments.