Remote Product Operations Lead: AI-Driven Launch Readiness

Ladders; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Remote-first culture

Wellness benefits

Monthly cell phone and wifi stipend

Monthly food delivery benefits

Flexible time off policy

Company offsites

Job summary

Ladders is seeking a Product Operations Manager to align product, customer-facing, and support teams around product changes and launches. The role focuses on scalable, AI-enabled workflows to improve release readiness, reporting, and cross-functional execution in a fast-moving environment.

Remote work is available with emphasis on enterprise-scale launches. The position emphasizes creating clear intake, communication, and feedback processes so information reaches product managers in a usable

Qualifications

• 5-7 years of experience in product operations or program management at a B2B software company.
• Design and manage cross-team processes from inception to execution.
• Hands-on experience with AI tools and workflows, including LLMs and automation agents.
• Familiarity with Linear, Notion, Slack, and Zendesk, with a strong opinion on their setup.
• Excellent verbal and written communication skills, particularly in creating concise release notes and summaries.
• Ability to build trust across teams without formal authority.
• Experience managing launches for enterprise customers is a plus.

Responsibilities

• Design and implement processes to keep customer-facing teams informed about product changes.
• Create and manage the intake process for customer feedback and issues, ensuring clear communication with product managers.
• Build and maintain AI-powered workflows to facilitate information flow between teams.
• Establish a launch-readiness process for major product releases.
• Develop a clear communication path for customer issues to reach product managers and ensure feedback is relayed back effectively.
• Automate the generation of release notes and briefings for customer-facing teams.

Skills

Cross-team collaboration

Communication excellence

AI tools & automation

Tools

Linear

Notion

Slack

Zendesk

Job description

Ladders is seeking a Product Operations Manager to align product, customer-facing, and support teams around product changes and launches. The role focuses on scalable, AI-enabled workflows to improve release readiness, reporting, and cross-functional execution in a fast-moving environment.

Remote work is available with emphasis on enterprise-scale launches. The position emphasizes creating clear intake, communication, and feedback processes so information reaches product managers in a usable