Product Operations Specialist (MTO/DS) - Data & Launch

West Elm; New York (NY); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Health benefits

Paid time off

Résumé du poste

West Elm, part of Williams-Sonoma, Inc., in New York, NY, seeks a Product Operations Associate to manage high-volume product data for Made to Order and Drop Ship assortments, ensuring accuracy across merchandising, eCommerce, and operations systems. You will translate complex data into actionable insights for business partners and support launches with cross-functional teams.

The ideal candidate is data-driven, takes ownership, and excels at collaborating across teams to drive operational

Qualifications

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management.
• Strong analytical, problem-solving, organizational, and communication skills.
• Advanced proficiency in Excel and Microsoft Office Suite, including experience working with large datasets, data validation, and reporting.
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred.
• Familiarity with PLM, ERP, merchandising, or eCommerce platforms preferred.
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment.
• Bachelor’s degree preferred or equivalent combination of education and relevant experience.

Responsabilités

• Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand.
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems.
• Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration.
• Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows.
• Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies.
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness.
• Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners.
• Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence.
• Identify opportunities for process optimization, automation, and scalable operational improvements.
• Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems.

Connaissances

Analytical skills

Problem solving

Organizational skills

Communication skills

Excel proficiency

Formation

Bachelor's degree preferred

Outils

PLM

ERP

Merchandising platforms

eCommerce platforms

Description du poste

West Elm, part of Williams-Sonoma, Inc., in New York, NY, seeks a Product Operations Associate to manage high-volume product data for Made to Order and Drop Ship assortments, ensuring accuracy across merchandising, eCommerce, and operations systems. You will translate complex data into actionable insights for business partners and support launches with cross-functional teams.

The ideal candidate is data-driven, takes ownership, and excels at collaborating across teams to drive operational