Product Ops Associate: Master MTO & DS SKU Flows

Williams-Sonoma, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Health benefits

401(k) plan

Paid time off

Job summary

Williams-Sonoma, Inc. is seeking a Product Operations Associate (MTO) to manage high-volume product data for Made to Order and Drop Ship assortments, ensuring accuracy across merchandising and eCommerce systems.

You will own SKU setup, validation, and launch readiness, collaborate with cross-functional teams, and translate complex data into actionable insights for business partners.

Strong analytical skills, detail orientation, and experience with Excel and product data are essential for success.

Qualifications

• 2+ years in product operations, ecommerce operations, merchandising operations, retail operations, or data management.
• Strong analytical, problem-solving, organizational, and communication skills.
• Advanced proficiency in Excel and Microsoft Office Suite, including experience with large datasets, data validation, and reporting.
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred.
• Familiarity with PLM, ERP, merchandising, or ecommerce platforms preferred.
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment.
• Bachelor’s degree preferred or equivalent combination of education and relevant experience.

Responsibilities

• Manage workflows related to DS and MTO SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand.
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across systems.
• Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration.
• Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows.
• Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies.
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness.
• Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners.
• Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence.
• Identify opportunities for process optimization, automation, and scalable operational improvements.
• Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems.

Skills

Analytical skills

Cross-functional collaboration

Excel proficiency

Data management

Attention to detail

Education

Bachelor's degree

Tools

PLM

ERP

Job description

Williams-Sonoma, Inc. is seeking a Product Operations Associate (MTO) to manage high-volume product data for Made to Order and Drop Ship assortments, ensuring accuracy across merchandising and eCommerce systems.

You will own SKU setup, validation, and launch readiness, collaborate with cross-functional teams, and translate complex data into actionable insights for business partners.

Strong analytical skills, detail orientation, and experience with Excel and product data are essential for success.