Product Ops & Data Specialist, MTO/DS Launch

Williams-Sonoma, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employee discount

401(k)

Paid time off

Health, dental, vision

Commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Product Operations Associate (MTO) to manage high-volume product data for Made to Order and Drop Ship assortments.

You will ensure accuracy across merchandising, ecommerce, and operational systems while supporting launches and data governance. The ideal candidate is data-driven, collaborative, and comfortable translating technical concepts into actionable information for business partners.

Qualifications

• 2+ years in product operations, ecommerce or data management.
• Strong analytical, problem-solving, organizational, and communication skills.
• Advanced proficiency in Excel and Microsoft Office Suite with large datasets.
• Experience maintaining or auditing product data, SKU setup, or merchandising systems preferred.
• Familiarity with PLM, ERP, merchandising, or ecommerce platforms preferred.
• Ability to manage multiple workflows and deadlines in a cross-functional environment.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Manage DS and MTO SKU setup, maintenance, launch readiness, and imagery requests for West Elm.
• Audit large product data sets and attributes for accuracy across systems.
• Identify and resolve data discrepancies and SKU issues through analysis and cross-functional collaboration.
• Serve as SME for MTO and DS SKU setup processes and workflows.
• Execute SKU flags, configuration attributes, pricing updates, and launch dependencies.
• Partner with merchandising, product development, content, ecommerce, and technology teams for launches.
• Translate data and system issues into actionable insights for business partners.
• Conduct data audits and process reviews to ensure data integrity.
• Identify opportunities for process optimization and automation.
• Support cross-functional projects, system enhancements, testing, and process changes.

Skills

Analytical thinking

Data management

Cross-functional collaboration

Attention to detail

Problem solving

Communication

Ownership

Organization

Education

Bachelor's degree preferred

Tools

Excel

Microsoft Office

Job description

Williams-Sonoma, Inc. is seeking a Product Operations Associate (MTO) to manage high-volume product data for Made to Order and Drop Ship assortments.

You will ensure accuracy across merchandising, ecommerce, and operational systems while supporting launches and data governance. The ideal candidate is data-driven, collaborative, and comfortable translating technical concepts into actionable information for business partners.