Digital Merch Ops Lead - Product Page Experience

Pottery Barn Kids; San Francisco (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Brand discount

401(k) plan

Paid vacations and holidays

Health benefits including dental and V

Vision insurance

Commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Manager of Digital Product Operations to lead day-to-day digital merchandising for the Decorative Accessories category across Pottery Barn Kids, Pottery Barn Teen, and Dormify.

This role owns strategy, execution, analysis, and maintenance of the product page to drive conversion and revenue. The role partners with Site Merchandising, Merchandising, Creative, UX/Product, Analytics, Technology, and Operations to deliver seasonal launches, category optimization,

Qualifications

• 5-6 years of eCommerce merchandising or operations experience.
• BA/BS degree required.
• Experience managing direct report(s) or developing team members in a fast-paced, cross-functional environment.
• Advanced Excel skills required; strong PowerPoint and business recap skills.
• Strong web analytics experience; experience using Adobe Analytics highly preferred.
• Experience using web content management, eCommerce, or site merchandising systems preferred.
• Strong understanding of site merchandising, customer journey optimization, product discovery, promotions, and digital storytelling.
• Excellent communication, collaboration, organization, and project management skills.
• Comfort with AI and desire to continually search for workflow efficiency and optimization.

Responsibilities

• Category Execution: Manage SKU creation and generation of all product pages within the category for seasonal launches; own testing and on-time launch delivery based on calendar and workflow.
• Define, refine, and maintain the product page playbook across desktop, mobile, and app; partner on changes and data-driven recommendations.
• Monitor customer needs, category trends, performance, and best practices to inform recommendations and execution.

Skills

eCommerce merchandising

Analytics experience

Adobe Analytics

Leadership / People management

Excel

PowerPoint

CMS / site merchandising systems

Education

BA/BS degree

Tools

Adobe Analytics

CMS platforms

Site merchandising systems

Job description

Williams-Sonoma, Inc. is seeking a Manager of Digital Product Operations to lead day-to-day digital merchandising for the Decorative Accessories category across Pottery Barn Kids, Pottery Barn Teen, and Dormify.

This role owns strategy, execution, analysis, and maintenance of the product page to drive conversion and revenue. The role partners with Site Merchandising, Merchandising, Creative, UX/Product, Analytics, Technology, and Operations to deliver seasonal launches, category optimization,