Product Operations Associate, Upholstery - West Elm

West Elm; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Paid time off

Job summary

West Elm, part of Williams-Sonoma, Inc., in New York, NY, seeks a Product Operations Associate to manage high-volume product data for Made to Order and Drop Ship assortments, ensuring accuracy across merchandising, eCommerce, and operations systems. You will translate complex data into actionable insights for business partners and support launches with cross-functional teams.

The ideal candidate is data-driven, takes ownership, and excels at collaborating across teams to drive operational

Qualifications

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management.
• Strong analytical, problem-solving, organizational, and communication skills.
• Advanced proficiency in Excel and Microsoft Office Suite, including experience working with large datasets, data validation, and reporting.
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred.
• Familiarity with PLM, ERP, merchandising, or eCommerce platforms preferred.
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment.
• Bachelor’s degree preferred or equivalent combination of education and relevant experience.

Responsibilities

• Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand.
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems.
• Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration.
• Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows.
• Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies.
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness.
• Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners.
• Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence.
• Identify opportunities for process optimization, automation, and scalable operational improvements.
• Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems.

Skills

Analytical skills

Problem solving

Organizational skills

Communication skills

Excel proficiency

Education

Bachelor's degree preferred

Tools

PLM

ERP

Merchandising platforms

eCommerce platforms

Job description

Job Description

Product Operations Associate (MTO)

The Product Operations team supports the end-to-end product lifecycle through product data management, SKU setup and maintenance, launch execution, and operational process improvement. This team plays a critical role in ensuring the accuracy, integrity, and scalability of product data across merchandising, eCommerce, and operational systems.

The Product Operations Associate (MTO) is responsible for managing and maintaining high-volume product data related to Made to Order (MTO) and Drop Ship (DS) assortments. This role requires strong analytical skills, attention to detail, systems thinking, and the ability to manage complex operational workflows across cross-functional teams.

The ideal candidate is both highly data-driven and collaborative — someone who takes ownership, proactively solves problems, and can translate technical or operational concepts into clear, actionable information for business partners.

Essential Functions

• Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems
• Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration
• Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows
• Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness
• Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners
• Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence
• Identify opportunities for process optimization, automation, and scalable operational improvements
• Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems

You…

• Are highly analytical and comfortable working with large datasets, detailed product information, and system-driven workflows
• Take ownership of your work, proactively identify issues, and drive solutions with a strong sense of accountability
• Thrive in fast-paced environments that require strong organization, prioritization, adaptability, and attention to detail
• Can confidently translate technical processes, data issues, and system limitations into clear and actionable information for cross-functional business partners
• Build strong relationships across teams and communicate effectively with both technical and non-technical stakeholders
• Balance precision and efficiency while maintaining a high standard for data accuracy and execution
• Are naturally curious and proactive in identifying process gaps, inefficiencies, and opportunities for improvement

Qualifications

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management
• Strong analytical, problem-solving, organizational, and communication skills
• Advanced proficiency in Excel and Microsoft Office Suite, including experience working with large datasets, data validation, and reporting
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred
• Familiarity with PLM, ERP, merchandising, or eCommerce platforms preferred
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment
• Bachelor’s degree preferred or equivalent combination of education and relevant experience

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• Continued Learning
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $60,000 - $70,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.