Star Creator & Special Projects Manager — E‑Commerce Ops

TikTok Inc.; Los Angeles (CA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok Inc. is seeking an experienced Project Manager for the US E-commerce team.

You will drive Operations Strategy initiatives, streamline processes, and oversee cross-functional projects to improve productivity and execution quality in TikTok Shop US. You will develop knowledge of creator operations, use data-driven insights to guide decisions, and collaborate with multiple teams to align priorities and implement strategic programs for merchandising, performance management, and creator

Qualifications

• Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.
• Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.
• Experience in program/project management, consulting, change management, or operations strategy.
• Demonstrated ability to manage projects from inception through successful implementation; process optimization experience.
• Proven experience collaborating with or managing cross-functional teams.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project; SQL and BI tools (Looker, Tableau) for data insights.

Responsibilities

• Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
• Use data-driven insights to inform decisions, track performance, and uncover opportunities.
• Collaborate with cross-functional teams to align on priorities and execute business strategies.
• Identify and implement ways to optimize operational processes and increase productivity.
• Establish best-in-class frameworks for cross-team collaboration and ways of working.

Skills

Analytical mindset

Data-driven decision making

Cross-functional collaboration

Project management

Process optimization

Communication

Education

Bachelor's degree in Business / Economics / Marketing / Data Science or related field

Tools

MS Project

SQL

Looker

Tableau

Excel

Job description

TikTok Inc. is seeking an experienced Project Manager for the US E-commerce team.

You will drive Operations Strategy initiatives, streamline processes, and oversee cross-functional projects to improve productivity and execution quality in TikTok Shop US. You will develop knowledge of creator operations, use data-driven insights to guide decisions, and collaborate with multiple teams to align priorities and implement strategic programs for merchandising, performance management, and creator