Creator Operations & Projects Lead — E‑Commerce Growth

TikTok; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

TikTok is seeking an experienced Project Manager to join the US E-commerce team. You will lead operations strategy initiatives, streamline productivity, and oversee cross-functional projects. The role focuses on workflow management, collaboration, and process improvements to boost efficiency across TikTok Shop US operations.

Join a fast-paced tech platform with a global footprint, contributing to a scalable e-commerce ecosystem and innovative solutions for creators and shoppers alike.

Qualifications

• Bachelor’s degree in a related field with strong business acumen.
• Data-driven mindset and ability to leverage metrics to guide decisions.
• Experience in program/project management, consulting, change management, or operations strategy.
• Proven ability to manage projects end-to-end with process optimization.
• Experience collaborating with cross-functional teams and stakeholders.
• Proficiency in Microsoft Office; SQL and BI tools to translate data into recommendations.

Responsibilities

• Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
• Use data-driven insights to inform decisions and track performance.
• Collaborate with cross-functional teams to align priorities and execute strategies.
• Identify and implement ways to optimize operational processes and increase productivity.
• Establish best-in-class frameworks for cross-team collaboration and ways of working.
• Lead projects on Creator Performance Management, creator incubation, matchmaking, and content quality.

Skills

Analytical mindset

Project management

Cross-functional collaboration

Process optimization

Data-driven decision making

Microsoft Office Suite

SQL

Looker

Tableau

Education

Bachelor's degree in Business, Economics, Marketing, Data Science, or related field

Tools

MS Office

Excel

Word

Outlook

PowerPoint

MS Project

SQL

Looker

Tableau

Job description

TikTok is seeking an experienced Project Manager to join the US E-commerce team. You will lead operations strategy initiatives, streamline productivity, and oversee cross-functional projects. The role focuses on workflow management, collaboration, and process improvements to boost efficiency across TikTok Shop US operations.

Join a fast-paced tech platform with a global footprint, contributing to a scalable e-commerce ecosystem and innovative solutions for creators and shoppers alike.