Product Operations Lead — TikTok Shop Certification (US)

TikTok Inc.; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Holidays

Sick days

Paid personal time

Job summary

TikTok Inc. is seeking a strategic and execution-oriented Product Operations Manager to lead our U.S. TikTok Shop (TTS) certification programs. You will bridge global strategy and execution, defining quality merchant standards and enabling U.S. partners to meet them.

Lead market insight, set certification criteria, roll out GTM rules, and collaborate with Product/Strategy to continuously improve the certification ecosystem and build consumer trust on the platform.

Qualifications

• 3+ years in strategy operations or related field.
• Ability to manage complex projects from inception to completion in fast-paced, ambiguous environments.
• Strong analytical and problem-solving skills using data to drive decisions and measure performance.
• Experience with creator ecosystems or content-based commerce methods.
• Familiarity with US commerce best practices and merchant operation logic.

Responsibilities

• Market insight & strategy: research US consumer/merchant landscape and establish NPS feedback loops for optimization.
• Standard setting: define cert criteria and translate visions into actionable merchant rules.
• GTM execution & advocacy: roll out GTM rules across categories and communicate standards to internal teams and merchants.
• Ecosystem optimization: analyze certifications and feedback; collaborate with Product & Strategy to improve rules and trust.

Skills

Strategy & ops

Project management

Data analysis

Stakeholder mgmt

Education

Bachelor's degree or equivalent

Job description

TikTok Inc. is seeking a strategic and execution-oriented Product Operations Manager to lead our U.S. TikTok Shop (TTS) certification programs. You will bridge global strategy and execution, defining quality merchant standards and enabling U.S. partners to meet them.

Lead market insight, set certification criteria, roll out GTM rules, and collaborate with Product/Strategy to continuously improve the certification ecosystem and build consumer trust on the platform.