Product Manager, Rewards Servicing Platform
JPMorgan Chase
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Job summary
JPMorgan Chase in the United States seeks a Senior Associate to define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the backlog and collaborate with design and technology teams to deliver solutions using Agile methods.
You will coordinate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.
Qualifications
- 3+ years of product management experience delivering software or platform capabilities.
- Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria.
- Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria.
- Experience working in Agile delivery environments and participating in standard Agile ceremonies.
- Experience partnering with technology teams to define requirements and support delivery execution.
- Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders.
- Experience analyzing operational or customer workflows to identify improvement opportunities.
Responsibilities
- Own and prioritize the product backlog to align with business objectives and servicing specialist needs
- Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
- Maintain and manage work items in Jira throughout the product development lifecycle
- Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
- Partner with design and technology teams to support discovery, solution definition, and delivery planning
- Analyze customer, operational, and business inputs to identify and size enhancement opportunities
- Drive delivery from discovery through implementation, launch, and post-launch measurement
- Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
- Manage dependencies across teams and coordinate delivery expectations across partners
Skills
Tools
Job description
JPMorgan Chase in the United States seeks a Senior Associate to define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the backlog and collaborate with design and technology teams to deliver solutions using Agile methods.
You will coordinate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.
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