Product Manager, Onboarding & Customer Experience

Socket.dev; Chicago (IL); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health & wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. seeks a Product Manager for Client Onboarding and Servicing to drive end-to-end product lifecycle, voice of the customer, and profitable offerings with scalable, reliable delivery. The role partners across teams to deliver high-quality client experiences and achieve regulatory and risk obligations.

The position emphasizes discovery, market research, backlog ownership, and performance metrics, with full-time, in-office work and competitive rewards.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated ability to execute operational management and change readiness activities.
• Proven ability engaging with a technology and business audience alike.
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills and the ability to translate complexity into clear executive narratives.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end-to-end product delivery journey: intake, dependency management, release and deployment, and product operationalization with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Skills

Product management

Product life cycle

Data analytics

Risk and controls

Stakeholder management

Communication

Job description

JPMorgan Chase & Co. seeks a Product Manager for Client Onboarding and Servicing to drive end-to-end product lifecycle, voice of the customer, and profitable offerings with scalable, reliable delivery. The role partners across teams to deliver high-quality client experiences and achieve regulatory and risk obligations.

The position emphasizes discovery, market research, backlog ownership, and performance metrics, with full-time, in-office work and competitive rewards.