Senior Associate- Rewards Product

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate in the rewards servicing platform team to define and deliver product requirements that improve the rewards servicing experience for servicing specialists.

You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful

Qualifications

• 3+ years of product management delivering software or platform capabilities.
• Experience owning and prioritizing a product backlog and translating needs into user stories.
• Experience managing work in Jira, including epics, stories, and acceptance criteria.
• Experience in Agile delivery environments and standard ceremonies.
• Experience partnering with technology teams to define requirements and support delivery.
• Ability to communicate decisions and status clearly to cross-functional stakeholders.
• Experience analyzing workflows to identify improvement opportunities.

Responsibilities

• Own and prioritize the product backlog to align with objectives and needs of servicing specialists.
• Translate business and operational needs into clear product requirements and user stories.
• Maintain and manage work items in Jira throughout the development lifecycle.
• Lead and participate in Agile ceremonies such as sprint planning and retrospectives.
• Partner with design and technology teams to support discovery and delivery planning.
• Analyze inputs to identify enhancement opportunities and size them.
• Drive delivery from discovery through launch and post‑launch measurement.
• Communicate priorities and status to stakeholders to support alignment.
• Coordinate delivery across teams and manage dependencies.

Skills

PM experience

Backlog ownership

Jira

Agile ceremonies

Stakeholder communication

Requirements translation

Tools

Jira

Job description

Help shape the tools that enable great customer outcomes. In this role, you will translate real servicing needs into product improvements that simplify work, increase consistency, and strengthen the overall experience. You will partner across business, operations, design, and technology to prioritize the highest-impact opportunities. If you thrive in a collaborative, delivery-focused environment, this role offers the chance to drive measurable change.

Job summary

As a Senior Associate in the rewards servicing platform team, you will define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.

Job responsibilities

• Own and prioritize the product backlog to align with business objectives and servicing specialist needs
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
• Maintain and manage work items in Jira throughout the product development lifecycle
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
• Partner with design and technology teams to support discovery, solution definition, and delivery planning
• Analyze customer, operational, and business inputs to identify and size enhancement opportunities
• Drive delivery from discovery through implementation, launch, and post-launch measurement
• Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
• Manage dependencies across teams and coordinate delivery expectations across partners

Required qualifications, capabilities and skills

• 3+ years of product management experience delivering software or platform capabilities
• Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria
• Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria
• Experience working in Agile delivery environments and participating in standard Agile ceremonies
• Experience partnering with technology teams to define requirements and support delivery execution
• Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders
• Experience analyzing operational or customer workflows to identify improvement opportunities

Preferred qualifications, capabilities and skills

• Experience supporting servicing, contact center, or operations-facing platforms and workflows
• Experience working with product roadmaps, delivery planning, and dependency management across teams
• Experience defining success metrics and supporting post-launch measurement and continuous improvement
• Familiarity with service design concepts, journey mapping, or workflow optimization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire