Product Manager, Rewards Servicing Platform

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate in the rewards servicing platform team to define and deliver product requirements that improve the rewards servicing experience for servicing specialists.

You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful

Qualifications

• 3+ years of product management delivering software or platform capabilities.
• Experience owning and prioritizing a product backlog and translating needs into user stories.
• Experience managing work in Jira, including epics, stories, and acceptance criteria.
• Experience in Agile delivery environments and standard ceremonies.
• Experience partnering with technology teams to define requirements and support delivery.
• Ability to communicate decisions and status clearly to cross-functional stakeholders.
• Experience analyzing workflows to identify improvement opportunities.

Responsibilities

• Own and prioritize the product backlog to align with objectives and needs of servicing specialists.
• Translate business and operational needs into clear product requirements and user stories.
• Maintain and manage work items in Jira throughout the development lifecycle.
• Lead and participate in Agile ceremonies such as sprint planning and retrospectives.
• Partner with design and technology teams to support discovery and delivery planning.
• Analyze inputs to identify enhancement opportunities and size them.
• Drive delivery from discovery through launch and post‑launch measurement.
• Communicate priorities and status to stakeholders to support alignment.
• Coordinate delivery across teams and manage dependencies.

Skills

PM experience

Backlog ownership

Jira

Agile ceremonies

Stakeholder communication

Requirements translation

Tools

Jira

Job description

JPMorgan Chase & Co. is seeking a Senior Associate in the rewards servicing platform team to define and deliver product requirements that improve the rewards servicing experience for servicing specialists.

You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful