Senior Product Associate, Benefits Experience

JPMorgan Chase & Co.; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Plano seeks a Senior Product Associate in Benefits Experience to shape customer-centric digital benefits journeys, translating customer and business needs into clear requirements, prioritized backlogs, and measurable outcomes.

You will collaborate with design, engineering, analytics, and operations to deliver new features and optimise existing experiences, using Agile methods to drive delivery and customer value.

Qualifications

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech.
• Strong knowledge of the digital product lifecycle (discovery, ideation, requirements, delivery, measurement, iteration).
• Experience building roadmaps, prioritising backlogs, and translating customer and business needs into requirements and user stories.
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery.
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer-facing digital experiences.

Responsibilities

• Support product strategy and roadmap priorities that deliver customer and business value.
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities.
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable.
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimise existing experiences.
• Use product metrics, analytics, and research to prioritise initiatives and evaluate results.
• Champion improvements to customer satisfaction, engagement, personalisation, self‑service, and cross‑channel consistency.
• Define and communicate priorities, trade-offs, customer value, and delivery impacts to stakeholders.
• Author business requirements, define user stories, and support delivery routines within an Agile framework.
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders.
• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle.

Skills

Product management

Digital banking

Fintech

Agile delivery

Backlog management

Requirements writing

Stakeholder communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira Align

Lucid

Job description

JPMorgan Chase & Co. in Plano seeks a Senior Product Associate in Benefits Experience to shape customer-centric digital benefits journeys, translating customer and business needs into clear requirements, prioritized backlogs, and measurable outcomes.

You will collaborate with design, engineering, analytics, and operations to deliver new features and optimise existing experiences, using Agile methods to drive delivery and customer value.