Product Manager: Onboarding & Process Optimization (Hybrid)

Harvey Nash; O’Fallon (MO); Hybrid; USD 55,000 - 69,000; Full time

Job summary

Harvey Nash, a national talent management firm, seeks a Manager of Product Management to drive onboarding improvements for Cross-Border Services. The role emphasizes business analysis, process optimization, and product enhancements to streamline onboarding workflows and support scalable global adoption.

You will analyze current processes, gather feedback from Product, Operations, Engineering, Compliance, and regional teams, and translate needs into actionable requirements for future-state

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in Product Management, Business Analysis, Product Operations, or Process Improvement.
• Strong experience in business analysis, process mapping, re-engineering, and workflow optimization.

Responsibilities

• Analyze onboarding processes to identify pain points and bottlenecks.
• Gather feedback and collaborate with Product, Operations, Engineering, Compliance, and regional teams to propose enhancements.
• Evaluate onboarding apps to improve usability and workflows.
• Develop business requirements, process maps, and user stories for future-state processes.
• Support UAT, product releases, and onboarding through the application.
• Identify opportunities for automation and reduced onboarding turnaround time.
• Coordinate migration from legacy systems to the new onboarding platform.
• Analyze deployment outcomes with regional teams to develop scalable onboarding practices.

Skills

Product management

Business analysis

Process mapping

Workflow optimization

Cross-functional collaboration

Analytical skills

Problem solving

Communication

Stakeholder management

Prioritization

Education

Bachelor's degree

Advanced degree preferred

Job description

Harvey Nash, a national talent management firm, seeks a Manager of Product Management to drive onboarding improvements for Cross-Border Services. The role emphasizes business analysis, process optimization, and product enhancements to streamline onboarding workflows and support scalable global adoption.

You will analyze current processes, gather feedback from Product, Operations, Engineering, Compliance, and regional teams, and translate needs into actionable requirements for future-state