Business Analyst

Accord Technologies Inc.; O’Fallon (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Accord Technologies Inc. in Missouri seeks a Product Manager to lead onboarding and Cross-Border Services initiatives. You will partner with Product, Operations, Compliance, Engineering and regional teams to identify pain points and implement scalable solutions that improve customer outcomes.

The role emphasizes customer focus, data-driven decisions, and collaboration across global teams to drive efficiency and growth. This is a Manager/L6 individual contributor role based in O'Fallon, MO.

Qualifications

• Bachelor's degree required.
• Extensive product management and business analysis experience.
• Strong process improvement and cross-functional collaboration skills.
• Experience with UI design from a PM perspective.
• Customer-first mindset with data-driven decision making.
• Ability to manage multiple priorities across teams.
• Experience in onboarding, legacy migrations, and feature enhancements.
• Willingness to coordinate global teams and regional launches.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Develop deep understanding of customer needs and market dynamics.
• Support customer experience automation and new feature initiatives.
• Identify and recommend features in partnership with stakeholders globally.
• Analyze deployments with regional teams to drive continuous improvement.
• Contribute to launch playbooks to maximise deployment value.
• Monitor regional P&L against business case commitments.
• Define onboarding guidance to scale products across regions.

Skills

Product management

Business analysis

Process improvement

UI design

Cross-functional collaboration

Customer focus

Requirements gathering

Documentation

UAT

Data-driven analysis

Education

Bachelor's degree

Master's degree

Job description

*Only qualified Product Management candidates located within O'Fallon, MO to be considered for this role. *

Required Education/Certifications:

• Bachelor's degree.

Preferred Education/ Certifications:

• Master's degree.

Required Skills, Experience, & Abilities:

• 5+ years of experience with strong business analysis, process improvement, and product management skills.
• Business analysis experience, including requirements gathering, documentation, and user acceptance testing (UAT).
• Proven experience in process improvement, process re-engineering, process mapping, bottleneck analysis, and optimization.
• Experience with UI design from a product management perspective.
• Strong customer focus, ensuring customer needs are prioritized and addressed.
• Knowledge of product management tools and practices, including market and product plans, project timelines, workstream management, dashboard reports, market research, pricing, and business case development.
• Proven ability to synthesize products and services across multiple functional areas into compelling value propositions aligned with global customer needs.
• Strong analytical, problem-solving, and decision-making skills, with creativity, curiosity, and attention to detail.
• Self-starter with initiative, resourcefulness, motivation, and a results-oriented mindset.
• Highly organized, with the ability to manage multiple competing priorities across cross-functional teams.
• Proven ability to build consensus and influence internal and external business partners at all levels of leadership.
• Excellent written and verbal communication skills, including the ability to interface with customers.
• Experience in customer onboarding, legacy system migration, product enhancements, feedback analysis, and tool optimization.
• Ability to coordinate cross-functional and global teams, support regional launches, drive customer adoption, and manage implementation activities.

Desired Skills, Experience, & Abilities:

• Experience in UI design and development.
• Experience building and launching products globally.
• Product experience in digital payments.

Job Overview:

The Product Manager will drive improvements to the Cross-Border Services onboarding experience. The Transfer Solutions team enables the safe, seamless movement of money worldwide through high-priority payment flows, including disbursements, remittances, and bill pay, across bank accounts, mobile wallets, and cards in 180 markets. The role partners with Product, Operations, Compliance, Engineering, and regional teams to identify customer pain points, streamline processes, and implement scalable solutions that improve customer outcomes. Using customer feedback, operational insights, and data-driven analysis, the Manager will optimize onboarding experiences and support broader business objectives. This highly visible, strategically important role operates within a global, cross-functional team in a fast-paced environment. The ideal candidate is customer-focused, analytical, intellectually curious, highly motivated, and committed to improving customer journeys, operational efficiency, and business performance. This is a Manager/L6 individual contributor role with no direct reports.

Responsibilities:

• Develop and promote a deep understanding of customer needs, the ecosystem, and key market dynamics.
• Support customer experience automation initiatives for Cross-Border Services by contributing to new features and automation efforts that improve time to revenue and increase efficiency for customers and the client.
• Identify and recommend new features, services, and capabilities in partnership with internal and external stakeholders at global and regional levels.
• Analyze Cross-Border Services deployments with regional sales, product, delivery, and support teams to identify key learnings and drive continuous improvement.
• Contribute to launch playbooks that guide customer engagement after sale and implementation to maximize the value of each deployment.
• Monitor regional P&L optimization against business case commitments.
• Define clear onboarding process guidance to support effective product scaling across regions.