Product Manager

Harvey Nash; O’Fallon (MO); Hybrid; USD 55,000 - 69,000; Full time

Job summary

Harvey Nash, a national talent management firm, seeks a Manager of Product Management to drive onboarding improvements for Cross-Border Services. The role emphasizes business analysis, process optimization, and product enhancements to streamline onboarding workflows and support scalable global adoption.

You will analyze current processes, gather feedback from Product, Operations, Engineering, Compliance, and regional teams, and translate needs into actionable requirements for future-state

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in Product Management, Business Analysis, Product Operations, or Process Improvement.
• Strong experience in business analysis, process mapping, re-engineering, and workflow optimization.

Responsibilities

• Analyze onboarding processes to identify pain points and bottlenecks.
• Gather feedback and collaborate with Product, Operations, Engineering, Compliance, and regional teams to propose enhancements.
• Evaluate onboarding apps to improve usability and workflows.
• Develop business requirements, process maps, and user stories for future-state processes.
• Support UAT, product releases, and onboarding through the application.
• Identify opportunities for automation and reduced onboarding turnaround time.
• Coordinate migration from legacy systems to the new onboarding platform.
• Analyze deployment outcomes with regional teams to develop scalable onboarding practices.

Skills

Product management

Business analysis

Process mapping

Workflow optimization

Cross-functional collaboration

Analytical skills

Problem solving

Communication

Stakeholder management

Prioritization

Education

Bachelor's degree

Advanced degree preferred

Job description

Job Title: Manager, Product Management

Location: Hybrid – O'Fallon, MO

Duration: 12+ Month Contract (Strong possibility of extension)

Job Overview

The Manager, Product Management will drive improvements to the customer onboarding experience for Cross-Border Services. This role will focus on business analysis, process optimization, and product enhancements to simplify onboarding workflows, improve customer experience, and support scalable global product adoption.

Day-to-Day

• Analyze existing customer onboarding processes and identify pain points, bottlenecks, and opportunities for improvement.
• Gather customer feedback and collaborate with Product, Operations, Engineering, Compliance, and regional teams to recommend product enhancements.
• Evaluate the onboarding application and identify opportunities to improve usability, workflows, and operational efficiency.
• Develop and refine business requirements, process maps, user stories, and recommendations for future-state processes.
• Support user acceptance testing (UAT), product releases, and customer onboarding through the application.
• Identify opportunities for automation, process re-engineering, and reduced onboarding turnaround time.
• Coordinate customer migration from legacy systems to the new onboarding platform.
• Analyze deployment outcomes and collaborate with regional teams to develop best practices and scalable onboarding processes.

Nice-to-Have

• Experience in digital payments, cross-border payments, banking, or financial services.
• Exposure to UI/UX design, wireframing, usability testing, or customer journey optimization.
• Experience with product launches, global deployments, and regional stakeholder management.
• Knowledge of process improvement methodologies, such as Lean or Six Sigma.
• Experience with workflow automation, operational analytics, and continuous improvement initiatives.

Education Requirement

• Bachelor's degree or equivalent relevant experience required.
• Advanced degree or relevant professional certifications preferred.

Ideal Background

• At least 5 years of relevant experience in Product Management, Business Analysis, Product Operations, or Business Process Improvement.
• Strong experience in business analysis, process mapping, process re-engineering, and workflow optimization.
• Ability to translate customer and business needs into actionable product enhancements and process improvements.
• Experience collaborating with cross-functional teams to improve digital products and customer experiences.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• A customer-focused, self-driven professional who can manage competing priorities and recommend practical, scalable solutions.
• A reasonable, good faith estimate of the hourly range for this position is $40–$50/hour on W2.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.