Product Manager, CRM & MarTech Solutions

Berkley Technology Services; Urbandale (IA); On-site; USD 121,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) and Profit-Sharing

Paid Time Off

Wellness

Dental

Vision

Life

Disability

Job summary

Berkley Technology Services (BTS) is seeking a dynamic Product Manager to lead CRM and MarTech tool development in the Sales & Marketing IT team. You will drive strategy, roadmaps, and execution to meet operating unit needs and grow the business.

You will collaborate with stakeholders, manage Salesforce projects, and ensure seamless integrations with other systems while staying ahead of industry trends and technologies.

Qualifications

• 5+ years of increasing responsibility for technical direction of a SaaS/PaaS platform, preferably CRM or sales automation.
• Strong technical background with ability to understand and communicate complex technical concepts.
• Experience with Power Platform, Azure, C#, SQL, Python, Apex, etc.

Responsibilities

• Execute on the product strategy for CRM, aligning with business goals and customer needs.
• Collaborate with stakeholders to gather and prioritize product and customer requirements.
• Work with engineering, design, and cross-functional teams to define product requirements, prioritize features, and ensure timely delivery.
• Lead Salesforce projects from inception to completion, ensuring quality standards.
• Develop and maintain product specifications and documentation.
• Ensure seamless integration of CRM solutions with other systems.
• Analyze product performance metrics and user data to drive improvements.
• Provide end-user support to ensure effective CRM use.
• Stay updated on industry trends and competitor products.
• Engage with customers and partners to gather feedback and identify opportunities.
• Travel approximately 5-10%.

Skills

CRM

Salesforce

Power Platform

Azure

C#

SQL

Python

Apex

Agile/Scrum

Project Management

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Dynamics 365

Power Platform

Azure

SQL

Job description

Berkley Technology Services (BTS) is seeking a dynamic Product Manager to lead CRM and MarTech tool development in the Sales & Marketing IT team. You will drive strategy, roadmaps, and execution to meet operating unit needs and grow the business.

You will collaborate with stakeholders, manage Salesforce projects, and ensure seamless integrations with other systems while staying ahead of industry trends and technologies.