CRM & MarTech Product Manager (Salesforce/Dynamics)

Berkley Technology Services; Wilmington (DE); On-site; USD 121,000 - 140,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

Disability

Wellness

Paid Time Off

401(k) and Profit-Sharing plans

Job summary

Berkley Technology Services is seeking a dynamic Product Manager to lead CRM and MarTech tool development within the Sales & Marketing IT team. You will drive product strategy, roadmap, and execution to support WR Berkley units and business growth.

Responsibilities include leading Salesforce initiatives, gathering requirements, ensuring integration with other systems, and delivering high-quality solutions. Strong tech background and collaboration skills are essential.

Qualifications

• 5+ years of increasing responsibility for technical direction of a SaaS/PaaS platform, preferably in CRM or sales automation.
• Bachelor’s degree with emphasis in related field or equivalent experience.
• Strong technical background with ability to understand and communicate complex technical concepts.
• Experience leading Salesforce projects from inception to completion.
• Ability to translate business needs into product requirements and roadmaps.

Responsibilities

• Execute the product strategy for CRM, aligning with business goals and customer needs.
• Collaborate with stakeholders to gather and prioritize product and customer requirements.
• Work with engineering, design, and cross-functional teams to define product requirements and deliver features.
• Lead Salesforce projects from inception to completion, ensuring quality standards.
• Develop and maintain detailed product specifications and documentation.
• Ensure seamless integration of CRM solutions with other systems and applications.
• Analyze product performance metrics and user data to drive improvements.
• Provide end-user support to maximize CRM adoption.
• Stay updated on industry trends and emerging technologies.
• Engage with customers and partners to gather feedback and identify opportunities.
• Travel approximately 5-10%.

Skills

CRM strategy

Stakeholder collaboration

Data-driven decisions

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Tools

Power Platform

Azure

C#

SQL

Python

Apex

Microsoft Dynamics 365

Salesforce

Job description

Berkley Technology Services is seeking a dynamic Product Manager to lead CRM and MarTech tool development within the Sales & Marketing IT team. You will drive product strategy, roadmap, and execution to support WR Berkley units and business growth.

Responsibilities include leading Salesforce initiatives, gathering requirements, ensuring integration with other systems, and delivering high-quality solutions. Strong tech background and collaboration skills are essential.