Product Manager, AI-Powered Sales Growth

Plaid Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

United States Digital Space LLC is seeking a Product Manager for Sales-Assisted Growth to own the customer experience from onboarding to expansion and offboarding. You will shape AI-assisted tooling for sellers and guide external-facing sales platforms, partnering with sales, design, and engineering to drive impact.

You will work with data science to leverage propensity and account-health signals, aligning AI-driven automation with human oversight.

Qualifications

• PM experience building internal tools/workflows for operational users (sales/support/ops).
• Experience shipping AI-assisted or AI-automated product experiences with clear AI ownership.
• Experience with account-based upsell/cross-sell/retention motions or ability to reason about the account lifecycle.
• Comfortable partnering with Sales and Account Management stakeholders.
• Strong communication skills across functions with different priorities and vocabularies.

Responsibilities

• Own the sales-worked customer experience end to end — onboarding, premium features, upsell/cross-sell, lifecycle communications, and offboarding.
• Own the internal tooling that removes manual work for sellers and gives them the right view of their accounts.
• Own external-facing tooling specific to sales-worked accounts (e.g., RFI response tooling, prospect dashboards).
• Consume propensity and account-health signals from BI/DS to drive expansion and retention, shaping model predictions.
• Identify and ship AI-driven automation across the account lifecycle and seller workflow with clear AI ownership guidance.
• Partner with GTM leadership on where to expand within the existing base and which segments to prioritize.
• Collaborate with Eng, Design, BI/DS, GTM Tech, Lifecycle Marketing, and Sales/AM leadership to ship and measure impact.

Skills

Internal tools

AI-augmented product

Account-based growth

Sales partnerships

Cross-functional communication

Job description

United States Digital Space LLC is seeking a Product Manager for Sales-Assisted Growth to own the customer experience from onboarding to expansion and offboarding. You will shape AI-assisted tooling for sellers and guide external-facing sales platforms, partnering with sales, design, and engineering to drive impact.

You will work with data science to leverage propensity and account-health signals, aligning AI-driven automation with human oversight.