Product Launch & Enablement Lead

GT Independence, LLC; High Point (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Competitive wages and benefits

Job summary

GT Independence is seeking a Launch & Enablement Manager to orchestrate the readiness for product and technology releases. You will coordinate across Product, Development, Operations, Support, Training, Marketing and Compliance to ensure successful adoption.

You will own the launch calendar, manage risks, and develop materials like release notes, FAQs, and training guides while driving cross-functional alignment in a hybrid, US-based environment.

Qualifications

• 5+ years of experience in launch management, enablement, project/program coordination, change management, product operations, or related roles.
• Experience coordinating technology or product releases across multiple business and technical stakeholder groups.
• Familiarity with healthcare insurance programs (e.g., Medicaid) and enterprise platforms (ERP, claims, payroll, tax, customer-facing systems) preferred.
• Strong project coordination skills, including planning, milestone tracking, risk management, action follow-up, and status reporting.
• Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams.
• Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Strong facilitation skills with the ability to drive alignment across teams without direct authority.

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion.
• Coordinate post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions.
• Establish repeatable launch and enablement practices in partnership with Product Operations.

Skills

Project coordination

Stakeholder management

Communication

Change management

Tools

Azure DevOps

Smartsheet

Microsoft Planner

Teams

SharePoint

Job description

GT Independence is seeking a Launch & Enablement Manager to orchestrate the readiness for product and technology releases. You will coordinate across Product, Development, Operations, Support, Training, Marketing and Compliance to ensure successful adoption.

You will own the launch calendar, manage risks, and develop materials like release notes, FAQs, and training guides while driving cross-functional alignment in a hybrid, US-based environment.