Launch & Enablement Manager

GT Independence, LLC; Grand Rapids (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

GT Independence, LLC is seeking a Launch & Enablement Manager to orchestrate the readiness and adoption of new product and technology releases. You will coordinate readiness planning, stakeholder communications, training, and adoption activities across Product, Development, Operations, Support, Marketing, and Compliance.

You will enable teams to adopt and support releases, develop training materials and release notes, and drive post-launch improvements in a regulated, multi-state environment.

Qualifications

• 5+ years of experience in launch management, enablement, or related roles.
• Experience coordinating technology or product releases across diverse stakeholder groups.
• Familiarity with healthcare insurance programs (Medicaid) and enterprise platforms.
• Strong project coordination, milestone tracking, risk management, and status reporting.
• Ability to translate release scope into clear readiness actions for ops, support, and training teams.
• Experience creating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Excellent facilitation skills to drive alignment without direct authority.
• Comfort operating in complex, regulated, or multi-state environments.
• Experience with Azure DevOps, Smartsheet, Planner, Teams, SharePoint or similar.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go prep, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, and post-launch actions.
• Coordinate post-launch support, feedback capture, adoption monitoring, and continuous improvement.
• Establish repeatable launch practices with Product Operations.

Skills

Launch management

Project coordination

Stakeholder facilitation

Communications materials

Regulated environments

Tools

Azure DevOps

Smartsheet

Microsoft Planner

Teams

SharePoint

Job description

Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Launch & Enablement Manager is responsible for managing the launch process for new product and technology releases, ensuring GTI teams are prepared to adopt, support, promote, and leverage new capabilities. This role provides practical project coordination across readiness planning, stakeholder communication, training, operational support, and adoption follow-through.

The Launch & Enablement Manager connects Product, Development, Operations, Support, Training, Marketing/Communications, and other cross-functional departments to ensure launches are coordinated, well-understood, adopted, and supported after release. The role brings structure to readiness activities and helps ensurenew solutionsdeliver intended business value.

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.

• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.

• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes.

• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams.

• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums.

• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.

• Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives.

• Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion.

• Coordinate post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions.

• Establish repeatable launch and enablement practices in partnership with Product Operations.

Requirements

• 5+ years of experience in launch management, enablement, project/program coordination, change management, product operations, or related roles.

• Experience coordinating technology or product releases across multiple business and technical stakeholder groups.

• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred

• Strong project coordination skills, including planning, milestone tracking, risk management, action follow-up, and status reporting.

• Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams.

• Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.

• Strong facilitation skills with the ability to drive alignment across teams without direct authority.

• Comfort operating in complex, regulated, or multi-state environments, preferred.

• Experience with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms.

• Excellent written and verbal communication skills, with strong attention to detail.

• Continuous improvement mindset and ability to build repeatable launch processes.

Location

• Hybrid (business and team presence as needed; flexibility based on candidate)

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_______________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.