Product Launch & Enablement Manager

GT Independence, LLC; Grand Rapids (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

GT Independence, LLC is seeking a Launch & Enablement Manager to orchestrate the readiness and adoption of new product and technology releases. You will coordinate readiness planning, stakeholder communications, training, and adoption activities across Product, Development, Operations, Support, Marketing, and Compliance.

You will enable teams to adopt and support releases, develop training materials and release notes, and drive post-launch improvements in a regulated, multi-state environment.

Qualifications

• 5+ years of experience in launch management, enablement, or related roles.
• Experience coordinating technology or product releases across diverse stakeholder groups.
• Familiarity with healthcare insurance programs (Medicaid) and enterprise platforms.
• Strong project coordination, milestone tracking, risk management, and status reporting.
• Ability to translate release scope into clear readiness actions for ops, support, and training teams.
• Experience creating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Excellent facilitation skills to drive alignment without direct authority.
• Comfort operating in complex, regulated, or multi-state environments.
• Experience with Azure DevOps, Smartsheet, Planner, Teams, SharePoint or similar.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go prep, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, and post-launch actions.
• Coordinate post-launch support, feedback capture, adoption monitoring, and continuous improvement.
• Establish repeatable launch practices with Product Operations.

Skills

Launch management

Project coordination

Stakeholder facilitation

Communications materials

Regulated environments

Tools

Azure DevOps

Smartsheet

Microsoft Planner

Teams

SharePoint

Job description

GT Independence, LLC is seeking a Launch & Enablement Manager to orchestrate the readiness and adoption of new product and technology releases. You will coordinate readiness planning, stakeholder communications, training, and adoption activities across Product, Development, Operations, Support, Marketing, and Compliance.

You will enable teams to adopt and support releases, develop training materials and release notes, and drive post-launch improvements in a regulated, multi-state environment.