EV Brand Experience Guide III (Part-Time)

Rivian Automotive; San Diego (CA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Employee stock purchase program

Paid vacation & sick leave

Job summary

Rivian is seeking a Part-Time Product Guide III in Southern California to welcome and educate customers, drive engagement, and deliver premium experiences. You will lead demonstrations and vehicle deliveries, supported by strong product knowledge and a commitment to over-delivering on guest satisfaction.

You will work a flexible schedule including weekends, with requirements for travel, POS/CRM proficiency, and ongoing training to stay ahead on Rivian’s products and services.

Qualifications

• 2+ years’ experience in customer service.
• Must be 18+ years old; 21+ to operate Rivian vehicle.
• High School Diploma, GED, or equivalent.
• Ability to work flexible schedule including nights, weekends, holidays; travel as needed.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace; ability to learn new tools quickly.
• Must have valid driver’s license; no serious driving incidents in past 3 years.
• Must obtain sales/notary license and/or food handling certification within 90 days if applicable.

Responsibilities

• Welcome, engage, and educate customers; provide a positive, inclusive experience.
• Meet KPIs: leads captured, capture rate, lead-to-drive rate, orders influenced, and NPS/survey results.
• Engage with customers to tailor experiences including demos and deliveries.
• Support brand initiatives: demand/lead generation, product deep-dives, gear demos, events.
• Maintain up-to-date brand and product knowledge through training.
• Maintain proficiency in POS and CRM; leverage tools to generate leads and enhance experience.
• Handle daily operations: event support, BOH upkeep, food and beverage support, displays.
• Uphold retail, hospitality, and vehicle presentation standards.
• Take on additional projects as requested by leadership.

Skills

Customer service

Communication

Flexible schedule

POS systems

CRM software

Google Workspace

Driver’s license

Education

High School Diploma or GED

Tools

POS system

CRM software

Google Workspace

Job description

Rivian is seeking a Part-Time Product Guide III in Southern California to welcome and educate customers, drive engagement, and deliver premium experiences. You will lead demonstrations and vehicle deliveries, supported by strong product knowledge and a commitment to over-delivering on guest satisfaction.

You will work a flexible schedule including weekends, with requirements for travel, POS/CRM proficiency, and ongoing training to stay ahead on Rivian’s products and services.