Product Guide: Expert Brand Ambassador

Arc'teryx Limited; New York, Northern (NY, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

ARC’TERYX Limited seeks a Product Guide to deliver a best-in-class brand experience, sharing technical product knowledge and solving guest issues on the retail floor.

You’ll weave product details into conversations, act as a brand ambassador in-store and in the community, and grow your skills with team support. Availability includes full-time or part-time shifts, with a pay range of USD 23.60–26.20 per hour and potential bonuses and benefits.

Qualifications

• Excellent customer service and guest engagement.
• Self-motivated with strong problem-solving abilities.
• Flexible and adaptable in a dynamic retail environment.
• Ability to balance autonomy with teamwork.
• Driven to pursue continuous improvement.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade‑ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Problem solving

Adaptability

Autonomy

Collaboration

Outdoor passion

Job description

ARC’TERYX Limited seeks a Product Guide to deliver a best-in-class brand experience, sharing technical product knowledge and solving guest issues on the retail floor.

You’ll weave product details into conversations, act as a brand ambassador in-store and in the community, and grow your skills with team support. Availability includes full-time or part-time shifts, with a pay range of USD 23.60–26.20 per hour and potential bonuses and benefits.