Brand Ambassador & Product Guide: Elevate Guest Experience

Arcteryx; Lynnfield (MA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Health & wellbeing

401(k) matching

Employee Stock Purchase Program

Paid time off

No Wasted Day program

Parental leave

Employee discounts

Job summary

ARC’TERYX is seeking a Product Guide to elevate the guest experience on the retail floor by sharing technical product knowledge, solving problems, and representing the brand in-store and in the community.

You’ll build product expertise, collaborate with store leadership, support merchandising and events, handle transactions, and stay flexible to meet the needs of Black Friday and the holiday season. This full-time role requires weekend availability and a passion for getting outside.

Qualifications

• You are passionate about delivering exceptional customer service.
• You love to have fun at work, and hold yourself accountable to what is required of you.
• You are self-motivated, and enjoy problem solving.
• You remain highly flexible and adaptable when faced with ambiguity.
• You effectively balance autonomy and collaboration.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Your passion for your work is paralleled by your passion for getting outside and living it.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way.
• Championing Arc’teryx as a brand ambassador both in-store and in the community.
• Developing your passions both in and out of the store with the support of the team.
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
• Providing feedback on merchandising and in-store experience to help drive sales.
• Maintaining an open, collaborative relationship with your team and store leadership.
• Supporting with and participating in various store tasks as assigned by the leadership team.
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs).

Job description

ARC’TERYX is seeking a Product Guide to elevate the guest experience on the retail floor by sharing technical product knowledge, solving problems, and representing the brand in-store and in the community.

You’ll build product expertise, collaborate with store leadership, support merchandising and events, handle transactions, and stay flexible to meet the needs of Black Friday and the holiday season. This full-time role requires weekend availability and a passion for getting outside.