Brand Ambassador & Product Expert

Arc'teryx Limited; Pasadena (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Employee discounts

Wellbeing programs

401(k) matching

Parental leave

Professional development

Job summary

ARC’TERYX is seeking a Part-time Product Guide in Pasadena, CA to deliver exceptional customer service on the retail floor. You will share technical product knowledge, advise guests, and help drive store initiatives while balancing flexibility and collaboration with the leadership team.

You will be expected to be available for peak season and weekends, with a pay range of USD 20.80–23.10 hourly and comprehensive benefits for eligible employees.

Qualifications

• Deliver exceptional customer service.
• Share technical product knowledge with guests.
• Assist with store initiatives and merchandising feedback.

Responsibilities

• Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Product knowledge

Brand ambassador

Problem solving

Job description

ARC’TERYX is seeking a Part-time Product Guide in Pasadena, CA to deliver exceptional customer service on the retail floor. You will share technical product knowledge, advise guests, and help drive store initiatives while balancing flexibility and collaboration with the leadership team.

You will be expected to be available for peak season and weekends, with a pay range of USD 20.80–23.10 hourly and comprehensive benefits for eligible employees.